1. Low prices every day!

2. You are guaranteed to be among the first to own the latest Creative products!

3. Enjoy discounts and product offers only available at The Creative Labs Online Store. View ongoing promotions. 

4. Free shipping (minimum purchase varies). Learn more about the free shipping minimum threshold.

5. Shop with ease and confidence. The Creative Labs Online Store is designed with you in mind - offering the shopper simplicity and usability, yet guaranteeing you peace of mind with Secure Shopping.

6. Not sure which product is suitable for you? Zero in on your needs with our advanced filtering options.

7. Our prices and charges are displayed in a clear and transparent manner - definitely no hidden costs!

8. The Creative Labs Online Store offers a wide range of payment methods to accommodate your purchase preferences. Learn more about the accepted payment methods.

9. Enjoy uninhibited shopping with our Under 30 Days No Quibble Warranty. If you find that the product you have purchased does not suit your needs, go ahead to return it for a refund within 30 days of your purchase! Find out more about our Returns Policy.  

10. Stay updated with our latest news through our complimentary fortnightly Newsletter. Subscribe here to stay in touch! 

The Creative Labs Online Store currently ships to the following countries:

• Austria
• Belgium
• Czech Republic
• Denmark
• Finland
• France
• Germany
• Greece
• Hungary
• Ireland
• Italy
• Luxembourg
• Malta
• Netherlands
• Norway
• Poland
• Portugal
• Slovakia
• Slovenia
• Spain
• Sweden
• Switzerland
• United Kingdom

Goods delivered outside the EU zone are not subject to tax (VAT) (excluding the Channel Islands i.e. Jersey, Guernsey, etc). Therefore, at check out time and on the invoice, the tax rate will be set to zero. In some countries it is possible that import/customs duties and tax will be applied locally to products. It is your responsibility to check your local tax policy and pay any duties required. The Creative Labs Online Store accepts no responsibility for any extra costs incurred by customers.

All orders shipped to the United Kingdom will be charged in British Sterling (£).

All other countries will be charged in Euro (€).

The average working days transit time for each of the countries supported by The Creative Labs Online Store are stated below:

• Creative Saver shipping option: Delivery time is between 7 to 12 working days*
• Standard shipping option: Delivery time is between 4 to 6 working days*

The last order time for each working day is 2359hrs, after which subsequent orders will be considered to be placed for the next working day.

* Exclusive of customs clearance time for Norway and Switzerland

The Creative Labs Online Store is committed to resolving issues as quickly as possible and to providing high-quality service to everyone. To succeed in providing a high standard of service, we must continually look at our existing performance and seek to improve it.

Our process for handling issues is as follow:

• We will listen to your complaints, and treat them seriously and in confidence.
• We aim to put things right for you, learn lessons from our mistakes and make sure we do not make the same mistakes again.
• We aim to investigate your complaint effectively and promptly. At all times we will be honest and courteous with you.
• We will treat you with tact, courtesy and fairness at all times.
• We aim to issue a full response to your complaint within five working days of receiving it.

If you have any issues regarding your order, please contact The Creative Labs Online Store.

If you are not satisfied with the first response to your complaint, you may write to:

Creative Labs (Ireland) Ltd
Online Sales Department
Ballycoolin Business Park
Blanchardstown
Dublin 15
Republic of Ireland
Registered in Ireland (No. 207960)

At Creative Labs, we strive to provide you with the level of service you deserve.

In order to achieve this, we would be grateful for any feedback or comments that you think would help to improve your online shopping experience.

Contact The Creative Labs Online Store.

Please refer to the information provided in the product packaging for specific warranty details.

Creative products can be purchased directly through The Creative Labs Online Store website.

You will be required to register, by creating an account at The Creative Labs Online Store, before you can place any order. To register, simply click on the Login icon at the top right hand corner of The Creative Labs Online Store web site, and follow the steps indicated. Alternatively, you may also register after you have selected your products before checking out. Once you have successfully registered, you may start your shopping.

• Please select your country and click GO SHOPPING.
• Click on the particular PRODUCT CATEGORY you wish to view.
• Two options are presented to you:
• Get more information on a specific product
• Buy now
• When you click BUY NOW, the total price of the selected product is displayed, inclusive of shipping and tax.
• From here you can either click on CONTINUE SHOPPING or proceed to CHECK OUT.
• At the CHECK OUT page, you will be shown your Deliver To and Bill To details. You may choose to add or amend your Deliver To address by clicking on the icons at the bottom of the Deliver To section.  
• You must enter your credit card details on this page as well. Next, you will receive a summary of your order. Please check that all the details are correct, and click on the hyperlink to read the Terms and Conditions at the bottom right hand corner. If all the details are correct, please check the empty box besides the Terms and Conditions hyperlink, and click on Make Payment.

You will then receive an order number by email. If you have any further questions, please do not hesitate to contact The Creative Labs Online Store.

Out of stock items: If an item is out of stock or on backorder, there is no current estimated processing or delivery time.

Items in stock: Average processing time before shipment is 24-48 hours.

All items are shipped using a courier service. A daytime delivery address is required and a personal signature is needed upon delivery.

Once your product has been shipped, you will receive an e-mail with a tracking number. You can track your order by clicking on the link provided in the email http://fedex.com/tracking, and by keying in the tracking number.

Your order number is required for all cancellations. If we are unable to cancel your order, you will be given an option to return the product to us, within the criteria of our returns policy.

At the "Shopping Cart" page, simply enter your Promo Code in the field provided and click "Apply".

The promo code will be automatically applied and you will see the appropriate discount immediately.

If you are encountering an error message, please check to make sure that you:

• Have not used the promo code previously (You may only use your promo code once)
• Have entered the code correctly
• Have not used a promo code that has expired
• Have met the minimum purchase requirements before applying the promo code
• Have not selected products that are not included in the offer, such as products combined with others in a bundle or refurbished products
• Have not exceeded the maximum quantity allowed

Once these checks are completed, do proceed to apply the promo code again. If your promo code is valid and it is still not accepted, please contact us for further assistance.

Creative Labs is committed to providing the highest quality products and service to our customers. However, on rare occasions products may be found to be faulty or defective and in keeping with our commitment to providing you with excellent service, we offer the following returns policy:

• Unwanted products - Under 30 days no quibble
• Replacement/Refund - Under 30 days faulty
• Repair/Replacement - Over 30 days faulty

Prior to returning the product, please be sure that you have been issued an RMA number by The Creative Labs Online Store.

All opened non-defective returns are subject to a 10% restocking fee. If part of a product becomes defective, the full product must be returned for credit or replacement (including manuals, cables, disks and any free software items).

If you find that you have a problem with your Creative Labs product and believe that it needs to be repaired or replaced, you can contact the European Technical Support Team.

They will establish the nature of the problem and supply details on our over 30 days repair policy.

Creative Labs requires that all over 30 days repair/replacement must first be issued with a Return of Merchandise Authorisation (RMA) number.

• Unwanted products that are returned to us will only be accepted if they are in an unused, unopened and re-saleable condition, and returned to us within 30 days of the invoice date.
• We cannot accept liability for packages damaged during transit. Do wrap the product with adequate packaging to prevent this from happening.
• The RMA number must be clearly marked on the outside of the wrapping/box. It will also help us to process the return quickly if you enclose a detailed description of the fault.
• Proof of postage is not necessarily proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier, and to maintain sufficient insurance to cover the value of the goods.
• Any carriage fees in these instances are not refundable.
• Once the return is received, please allow 5-8 working days for credit.
• These terms do not affect your statutory rights.

Before returning a product believed to be faulty, you are advised to check with our Technical Support Team to determine if the problem can be resolved without a return.

In order to properly log and respond to your request, you must obtain a Return of Merchandise Authorisation (RMA) number prior to returning the product. To obtain this RMA number, please contact The Creative Labs Online Store:

• Products that are returned to us for a refund/replacement must be returned in a re-saleable condition. This means that all items forming part of the original shipment including manuals, cables, disks, any free software items, and any other items relating to that product must be included.
• We cannot accept liability for packages damaged during transit. Do wrap the product with adequate packaging to prevent this from happening.
• The RMA number must be clearly marked on the outside of the wrapping/box. It will also help us to process the return quickly if you enclose a detailed description of the fault.
• The Creative Labs Online Store will advise you of the recommended delivery method to use to return the product(s). We request that you return the product to us directly. Please send it to the address below. Proof of postage is not necessarily proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier, and to maintain sufficient insurance to cover the value of the goods.
• Where appropriate, the cost of returning the item will be refunded to you.
• On receipt of the return, we will test the product according to the fault you have stated. Following the testing process, if the product is found to be in good working order without defect, we will return the product to you. The carriage cost of this return will be your responsibility.Once the return is received please allow 5-8 working days for credit. (If applicable)
• Once the return is received, please allow 5-8 working days for credit.
• These terms do not affect your statutory rights.

If you find that you have a problem with your Creative Labs product and believe that it needs to be repaired or replaced, you can contact the European Technical Support Team.

They will establish the nature of the problem and supply details on our over 30 days repair policy.

Creative Labs requires that all over 30 days repair/replacement must first be issued with a Return of Merchandise Authorisation (RMA) number.